Privacy Policy

Norfolk Bell Tent Hire is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have in relation to your personal information.

1. Information We Collect

We may collect personal information from you when you contact us, request a quotation, make a booking, use our website, or otherwise communicate with us.

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Event or delivery address
• Event date and other booking details
• Details of the products and services you enquire about or hire
• Correspondence between you and Norfolk Bell Tent Hire
• Payment and transaction information
• Technical information relating to your use of our website, where applicable

We only collect information that is reasonably necessary for providing our services, administering bookings, responding to enquiries, operating our business, or complying with our legal obligations.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotations
• Process and manage bookings
• Deliver, install and collect hired equipment
• Contact you about your booking or event
• Process payments and maintain financial records
• Provide customer service
• Deal with complaints, disputes or insurance matters
• Improve our website and services
• Maintain the security and proper operation of our website
• Comply with legal, regulatory, accounting and tax requirements

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

3. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract with you
• It is necessary to perform our contract with you
• We have a legitimate business interest in processing the information, provided that your rights and interests do not override that interest
• We need to comply with a legal obligation
• You have given us your consent

Where we rely on consent, you may withdraw your consent at any time.

4. Payments

Where you make a payment for our services, payment information may be processed by a third-party payment provider.

We do not intentionally store complete credit or debit card details on our website.

Payment providers process information in accordance with their own privacy policies and security procedures.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

• Payment processors
• Accountants and professional advisers
• Website hosting and IT service providers
• Email and communications providers
• Delivery or other service providers assisting us with your booking
• Insurers
• Government, regulatory or law-enforcement authorities where required by law

Where appropriate, we require organisations processing personal information on our behalf to protect it and use it only for the agreed purpose.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, insurance and reporting requirements.

The length of time we retain information may therefore vary depending on the type of information and our reason for holding it.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

7. Cookies and Our Website

Our website may use cookies and similar technologies to help it function correctly and, where applicable, understand how visitors use the website.

Some cookies may be essential for the operation of the website. Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

Where non-essential cookies are used, we will provide appropriate information and consent choices as required by law.

You can also control cookies through your web browser settings.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. International Transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

10. Your Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict the way we use your information
• Object to certain uses of your information
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on your consent to process information

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of these rights, please contact us using the details below.

11. Marketing Communications

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or by using the unsubscribe option provided in a marketing message, where applicable.

We may still contact you about an existing enquiry, booking or contract even if you have opted out of marketing communications.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or you wish to exercise your data protection rights, please contact:

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.